SHIPPING

Wherever life takes you, we’ll make sure your Goldie Hour order arrives safely.

Packing your order

Orders are carefully packed and dispatched within 48 hours, Monday to Friday.

Need to make a change? Email us as soon as possible. We’ll always do our best to help before your order leaves us.

Australia

All Australian orders include tracking and are sent via Australia Post.

Standard shipping: A$10
Free standard shipping on orders A$150 and over
Express shipping: A$15

Free shipping is calculated after discounts have been applied.

Standard delivery generally takes 3–7 business days after dispatch. Express delivery generally takes 2–3 business days after dispatch.

International

We offer tracked shipping to selected destinations worldwide.

New Zealand: NZ$25
Free shipping on orders NZ$250 and over

Canada: CA$30
Free shipping on orders CA$300 and over

United Kingdom: £20
Free shipping on orders £160 and over

United States: US$25
Free shipping on orders US$250 and over

Shipping rates for other available destinations will be shown at checkout.

International orders generally arrive within 7–10 business days after dispatch. Delivery times are estimates and may vary depending on the destination, local postal service and customs processing.

Customs duties, tariffs and import taxes are not included in our shipping rates. Any charges applied when your order enters its destination country are the responsibility of the customer.

Tracking

As soon as your order is on its way, you’ll receive a shipping confirmation email with tracking details so you can follow its journey.

Please check that your delivery address is complete and correct before placing your order. Goldie Hour cannot be responsible for delays or additional costs caused by an incorrect or incomplete address.

Delays and delivery issues

Once your order has been dispatched, delivery is managed by the carrier. While delays can occasionally happen outside our control, we’re always happy to help with tracking enquiries where we can.

If your tracking shows that your parcel has been delivered but you can’t locate it, please check around the property and contact the carrier directly before getting in touch with us.

Unclaimed or returned parcels

If an order is returned to us because it was unclaimed, refused or addressed incorrectly, you can choose to have it sent again at your expense or receive store credit for the order value, less the original shipping and any return-to-sender costs.

Questions?

If you need a hand before or after placing your order, we’d love to hear from you.

Email us anytime at hello@goldiehour.store.