RETURNS + EXCHANGES

We hope you love every Goldie Hour piece. If something isn’t quite right, the following policy explains your return and exchange options.

CHANGE-OF-MIND RETURNS

Full-price items may be returned for a refund or store credit if you submit a return request within 14 days of receiving your order.

To be eligible, items must be:

• Unworn, unwashed and unaltered

• In their original condition

• Returned with all tags attached

• Free from marks, makeup, perfume, deodorant and other signs of wear

Returns that do not meet these conditions may not be accepted.

To request a return, select START A RETURN and sign in using the email address associated with your order. Select the relevant order and item, provide your reason for returning it and submit your request.

You may choose to receive either:

• A refund to your original payment method; or

• Store credit to use on a future Goldie Hour purchase.

Please include your preferred option when submitting your return request.

Submitting a request does not automatically approve the return. Please wait until you receive approval and return instructions before sending anything back.

Once approved, your return must be posted within seven days. Returns sent without approval may not be accepted.

Return postage for change-of-mind returns is the customer’s responsibility. We recommend using a tracked service, as Goldie Hour cannot be responsible for returns lost or damaged in transit.

Original postage and delivery costs are non-refundable.

SALE ITEMS

Sale items are not eligible for a change-of-mind refund or store credit.

We are happy to offer an exchange for another size or style, subject to availability. To request an exchange, submit a request through our returns portal and include your preferred replacement item in the return details.

Return postage and any applicable redelivery costs are the customer’s responsibility. Original postage and delivery costs will not be refunded.

This sale policy does not exclude or limit your rights where an item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.

EXCHANGES

Exchanges are subject to stock availability. Items cannot be reserved while your return is awaiting approval or in transit.

If your preferred item is unavailable when your return is processed, we will contact you to discuss the available options.

Any price difference and applicable shipping costs must be paid before the replacement item is dispatched.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you believe your item is faulty, damaged or different from what you ordered, please email hello@goldiehour.store with your order number, a description of the issue and clear photographs.

Please do not submit the item as a standard change-of-mind return or send it back until you have received instructions from us.

Where an item does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy, depending on the nature of the issue. Where the problem is major, you are entitled to choose between a refund and replacement.

Goldie Hour will cover reasonable return postage costs where required under the Australian Consumer Law.

REFUNDS + STORE CREDIT

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within five business days. Your bank or payment provider may require additional time for the funds to appear in your account.

If you selected store credit, it will be issued to the customer account associated with your order once the return has been approved and processed.

Refunds and store credits will reflect the amount paid for the returned item after any discounts applied to the order.

Original postage and delivery costs are not included in refunds or store credits.

INTERNATIONAL RETURNS

International customers can submit eligible return requests through our returns portal.

Customers are responsible for return postage and any associated customs charges for change-of-mind returns and exchanges.

Original postage, duties, taxes and customs charges are non-refundable. You may be able to apply directly to your local customs authority for reimbursement of duties or taxes.

AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under that law.

For faulty, damaged or incorrect items, or if you need assistance with the returns portal, please contact hello@goldiehour.store with your order number.